Refund & Replacement Policy

Last updated: December 2025

At GAIJI, customer satisfaction is important to us. However, due to product category (gadgets, accessories, personal-use items), returns and refunds are restricted and apply only under specific conditions.

1. Eligibility for Refund or Replacement

You may request a replacement or refund **only if:**

❗ The item arrived damaged, broken, or defective
❗ You received the wrong product
❗ The product is completely non-functional upon delivery

2. Prepaid Orders Only

Refunds and returns are only available for **Prepaid Orders**.

Orders placed with **Cash on Delivery (COD)** are **NOT eligible** for returns, refunds, or cancellations unless the product received is damaged or incorrect.

Important: If you choose COD, the sale becomes final and non-refundable.

3. Time Window for Request

Refund or replacement requests must be made **within 48 hours** of delivery. Requests made after this time may not be accepted.

4. Proof Required

To process a claim, you must submit the following:

📸 Clear photo of the product
🎥 Unboxing video (mandatory for physical damage claims)
📦 Photo of packaging and shipping label
🧾 Order number and contact details

5. Refund Processing Time

Once approved, refunds will be processed to the original payment method via Cashfree.

💳 UPI / Wallets / Card Refunds: 3–7 business days
🏦 Bank Refunds: 5–10 business days

6. Non-Refundable Items

Used or damaged products not caused during delivery
Products without original packaging or accessories
COSMETIC or minor scratches not affecting function
Certain hygiene or wearable gadgets (case-by-case)

7. Order Cancellation

Orders cannot be canceled once shipped. Prepaid orders may be canceled only if the item has not yet been dispatched.

8. Contact Us

To file a return or refund request, email us at:

📩 support@gaiji.in
(Replace with your official business email)