Shipping & Delivery Policy

Last updated: December 2025

Thank you for shopping with GAIJI. We aim to provide fast and reliable delivery across India while maintaining product safety and quality.

1. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation. Processing does not include Sundays or public holidays.

2. Delivery Time

Our orders are shipped via trusted courier partners across India. Estimated delivery timeline:

• 🚚 Minimum: 5–9 working days
• 📦 Maximum: 10–15 working days

Delivery time may vary depending on:

• Customer location
• Courier delays
• Festive seasons or loan restrictions
• Operational or weather delays

3. Tracking Information

Once your order is shipped, you will receive:

• 📩 Email or SMS confirmation
• 🔗 Tracking link with courier details

4. Wrong Address / Failed Delivery

Please provide complete and correct delivery information. If delivery fails due to incorrect address, missing contact number, or repeated delivery refusal:

5. Damage During Transit

In case the product arrives damaged, you must report it within 48 hours with:

• 📸 Clear product images
• 🎥 Mandatory unboxing video
• 📦 Photo of packaging and courier label

6. Delivery Fee

Shipping charges (if any) will be displayed during checkout based on:

• Order value
• Customer location
• Courier partner availability

7. Lost / Missing Packages

If the courier marks the order as delivered but you have not received it, please contact support within 48 hours for investigation.

8. Contact Us

For delivery or tracking issues, you may contact us at:

📩 support@gaiji.in